Contact

In a nutshell, Lux VPN creates an encrypted connection between your device and the internet. This connection, or tunnel, is a direct link from you to the internet through our servers. Your ISP, AT&T Mobility LLC, your local authorities, and even your country government will have no insight into what websites you visit or what you download. This happens as soon as you connect to a Lux VPN server.

We have tons of servers around the world, allowing you to change your virtual location. You can access streaming services, unblock social media platforms, bypass office and school network restrictions, and even shop for better online deals!

Find out more about what a VPN is here: What is a VPN?

If you're new to VPNs, we have a 24/7 Customer Support team to walk you through any questions.

Yes! Lux VPN uses unbreakable 256-bit AES encryption to protect your data. This stops cybercriminals, governments, your ISP, advertisers, and other third parties from spying on what you do online. The US government uses the same encryption standard to safeguard classified information.

The automatic Kill Switch keeps your real IP address hidden even if your internet connection drops. In addition, our apps have built-in DNS leak protection and automatic Wi-Fi protection, so you can safely use internet hotspot in airport lounges, hotels, libraries, and cafes without worry.

There's always a slight speed drop when you connect to a VPN due to the encryption process. Any VPN company telling you otherwise isn't telling you the truth.

The good news is we designed Lux VPN specifically to prevent speed loss. Our servers can easily handle 4K streaming without buffering or lag. We also invested in the latest hardware and best-in-class protocols (WireGuard®, OpenVPN, and IKEv2), so you can enjoy lightning-fast connections.

Even more good news! Lux VPN can improve your overall speed if you're suffering from ISP content-based throttling.

We're headquartered in the United Kingdom. We are registered in Northern Ireland (#NI678546). We adhere to a strict No Logs policy, but we're also not legally compelled to track, store, or give away your data.

Visit our Contact Us Page to find out more.

You can use Lux VPN on up to 10 devices at once.

You can download our custom app on Windows, macOS, Android, iOS, and Linux. Visit our Software Download Page to find the rigth software for your device.

You don't need to be tech-savvy to use Lux VPN either. Our VPN apps are designed to be intuitive with optimized servers available for streaming, torrenting, and gaming. You can easily connect to the best available server in just one click.

Lux VPN isn't free, but we do offer a 15-day money-back guarantee. It gives you plenty of time to try every feature at no risk to you. If you change your mind, you can get a full refund over 24/7 live chat or email. No questions asked.

As strong privacy advocates, we're always wary about the hidden cost of free VPNs. Free VPNs typically have a limited number of overloaded servers, resulting in slow speeds and bandwidth caps. Your binge-watching streaming session can be easily ruined. Even worse, many free VPNs make money by secretly selling your data to advertisers and other third parties.

In comparison, Lux VPN has a global server network, military-grade encryption, ultra-fast speeds, and unlimited bandwidth. Our strict No Logs policy guarantees we'll never log, sell, or share your private data either.

Yes, in most parts of the world. Individual people, governments, and corporations use VPNs to safeguard sensitive information and thwart cyber attacks every day.

However, in countries with highly restrictive internet laws, you're only allowed to use government-approved VPNs. This includes China, Russia, Iran, and Egypt.

Note: We don't condone using Lux VPN to break the law. Illegal activity is still illegal, even if you're under the protection of a VPN.